IntelliChoice Home Care

IntelliChoice is not an accountable nor reliable home care agency. They violated our rights to file a complaint without repercussions, and our property was not respected. Personal items ( I-pad, antique glassware, holiday spreader, food, etc.) were taken from our home.When it was reported to the police, and to IntelliChoice, we were dropped as clients within a few days. We were not officially notified that we were dropped until over a month later. Phone calls and voice mails were not returned as promised. Complaints were not thoroughly investigated and our questions went unanswered. We were not kept informed of service changes. A written schedule was never provided. IntelliChoice did not keep up with the medication list and errors were made. Supplies were received that we did not request or need, yet supplies that we did need were only obtained after great difficulty. This is not a credible company to entrust your family member.