Geek Squad

Hurry up and wait. i bought the 24/7 support. I called it to get help downloading pictures to my computer. The tech made the situation worse. After an hour on the phone the supervisor finally was able to access my computer. Then proceeds to tell me I have to get back in line and wait for another 30 minutes for another tech to fix the first techs problems. Then maybe they can fix my original problem. The computer is less than 3 hours old. TERRIBLE CUSTOMER SERVICE.