This review is for the Greensboro, NC store. We were looking for a sofa and matching love seat and we needed a larger than standard sofa. During our first visit we were assisted by Mr. Russell James. Russell was very personable, knowledgeable, with no pressure and he helped us to find exactly what we wanted on our first visit. After we completed the paperwork I had a few design questions for our new room. Russell kindly offered his contact information to where I can send him texts and emails as needed when searching for items to go into my new room. Russell has a very good eye for design and helped pick out our fabric for our sofa, love seat and accompanying pillows and was very knowledgeable with the various fabric choices to best suit our family lifestyle. Our order had a 30 day lead time which was on time/delivered within the 30 days as quoted. During the order and even thereafter I emailed Russell various times. Russell replied to my emails in a timely and professional manner. The level of service Russell provided was excellent and the quality and comfort of our new Bassett sofa and love seat is top notch!
All USA
This review is for the Greensboro, NC store. We were looking for a sofa and matching love seat and we needed a larger than standard sofa. During our first visit we were assisted by Mr. Russell James. Russell was very personable, knowledgeable, with no pressure and he helped us to find exactly what we wanted on our first visit. After we completed the paperwork I had a few design questions for our new room. Russell kindly offered his contact information to where I can send him texts and emails as needed when searching for items to go into my new room. Russell has a very good eye for design and helped pick out our fabric for our sofa, love seat and accompanying pillows and was very knowledgeable with the various fabric choices to best suit our family lifestyle. Our order had a 30 day lead time which was on time/delivered within the 30 days as quoted. During the order and even thereafter I emailed Russell various times. Russell replied to my emails in a timely and professional manner. The level of service Russell provided was excellent and the quality and comfort of our new Bassett sofa and love seat is top notch!